Shipping & Refund / Return Policy

At BitesBee, every order is a special ‘make to order’, so that customer truly enjoys the taste & freshness same as right from Kitchen. So, to make this possible we try our best to send your order via fastest & best logistics in Tri-city and in amazing eco-friendly packing, to keep the taste and freshness intact!

  • Shipping Policy:

Usually, we ship orders within 0.5-2 hours from the time order was placed, except Sunday & Public Holiday. In situation (which rarely happens) where preparation of item/stock availability takes time beyond 1 hour, will be intimated to the customer. Once the order is dispatched we inform customer with the tracking details. You can track all orders live from BitesBee Andriod app.

 

 

  • Shipping Charges:

All prices are inclusive of GST & Packaging is charged extra. In the case where the shipping cost is applicable, it shall be shown at the time of checkout and consumers will know about this before making payments.

Refund & Return Policy

 

(For WALK-IN AND CALL-IN CUSTOMER/THIRD-PARTY DELIVERY ORDER ONLY)

To provide the best customer satisfaction, we at BitesBee provide the following solutions. Feel free to contact us at +91 8572016161 or hi@bitesbee.com if you have any questions regarding the Return & Refund Policy of the restaurant. For immediate response, please call the restaurant or your third-party delivery company. Preparation of your order can begin immediately after your order has been confirmed. We cannot accept cancellations once your order has been confirmed with the restaurant.

Food Order Errors*

If you receive food that is different from your receipt, we sincerely apologize. Please call us or your third-party delivery company as soon as you notice that there was an error in your order. You may come to pick up the correct food item.

  • For credit card payments, you will be refunded the sales price amount associated with the error and recharged for the new items’ price.

  • For cash payments, you will be asked to pay the difference of the balance if the new food has a greater value than the food received in error. In the same way, you will receive the difference of the balance back as credit for the new item if less than the food received in error. In some cases, we may offer you store credit.

Your order will be a priority if you come to pick it up. In all cases, please return the food order in the original container(s)* to our host.

Food Order Incomplete*

In the rare situation that you do not receive food that is on your receipt, we will make it up to you. Please call us at +91 8572016161 or your third-party delivery service as soon as you notice that any food items were not received in your order. You may cancel the missed food before we prepare it without any question, and we will refund the amount to a credit card or we will refund you with a store credit. No cash refunds.

Please note: we do provide courtesy items such as disposable silverware, chopsticks, etc., when requested for free. If we mistakenly omit a free courtesy item you are welcome to let us know so we may address the issue with our staff, however, we cannot provide discounts, refunds, or store credit.

Food Dissatisfaction*

We cook fresh food to order using the finest and freshest ingredients. We take great care and pride in all the dishes we make. Refunds and/or replacement food are available upon request for orders in which the food is wrong, omitted, and other similar circumstances. Refunds are not typically provided for food that a guest simply does not like.

Spice Level*

We offer a choice of spice levels (Mild, Medium, Hot, Thai Hot) but spice can be different for everyone. We usually suggest that you are on the side of caution and choose a lower spice level because you can add spice in, but can’t take it out! We do not offer discounts or refunds for a preferred different spice level, but please let us know if you’d like us to add a side of ground chili, chili sauce for you.

Cancel Order

Sorry, we cannot cancel, refund, or give store credit if you change your mind or mistakenly order an item after the order is confirmed. We cannot provide any refund or store credit for non-food items or beverages.

Order Cancelled by Delivery Partner

It’s possible your delivery partner might cancel the delivery if they’re unable to find or reach you. When they arrive at your delivery address, they’re prompted to contact you so it’s a good idea to keep your phone nearby when you’re expecting the food to arrive. If a delivery partner made a reasonable effort to contact you after arriving at your requested location, you may not be eligible for a refund.

Complimentary Food

Sorry, we cannot provide a refund or cash value on any complimentary food.

As a private business, it is the right of the restaurant to deny or refuse service to any customer for any reason. If a customer abuses any of the Return & Refund Policy, it will not be acceptable.

Please note: We strive to prepare and package our pick-up items to preserve the high quality of the food. Keep in mind the temperature, sauce, and consistency of some items may vary slightly after being packaged.

*If 25% or more of the food has been consumed or removed we cannot issue any discount, refund, or store credit. If the food has been discarded, repackaged, or tampered with in such a case we neither verify its cause/issue nor issue any discount, refund, or store credit. Also, second food order preparation is provided but the same doesn’t apply for the third replacement order.